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  • What you need to know about Coronavirus Disease 2019 (COVID-19)

    Updated: April 7, 2020

    Telemedicine Visits Available

    Telemedicine visits are an option for existing patients at Barrow Neurological Institute. If you have an upcoming appointment and would like to conduct it via a secure video call, please contact your provider’s office.

    Temporary Visitor Restrictions

    The care and safety of our patients, visitors, staff, and community is our top priority. In keeping with that commitment, and in light of government recommendations and the number of infectious diseases in our community—including COVID-19 and influenza—we have temporarily introduced the following visitation restrictions, effective Thursday, March 19, 2020.

    • No visitors at the hospital beginning Thursday, March 19 at 7:00 AM
      • Areas with a one-adult visitor exception to the restriction policy:
        • Neonatal Intensive Care Unit
        • Labor & Delivery
        • Emergency Department/Trauma – One visitor to assist with patients
        • Transplant patients (for specific circumstances)
        • End of Life
    • All support groups, patient education events, professional education events, recreation therapy, and community events have been cancelled for an indefinite period.

    Dignity Health hospitals in Arizona are closely monitoring all developments with COVID-19 and we are prepared to identify, isolate, and treat any potential patient who seeks care at one of our facilities. We are in contact with local and state health officials as well as the Centers for Disease Control and Prevention (CDC) and our staff is following the latest guidance from these public health agencies.

    For more information about the COVID-19 virus, please visit https://www.dignityhealth.org/coronavirus-disease-2019.

    Dignity Health is closely following the latest developments with coronavirus. We remain in constant contact with the Centers for Disease Control and Prevention (CDC) and local health departments and are implementing their recommendations as we learn more about this disease. The safety of our visitors, patients, local communities, employees, and physicians remains our highest priority and we are taking steps to limit the spread of the virus and care for those who need it. We will continue to provide updates on this page as more information becomes available.

    Dignity Health offers Free Virtual Care visits for Mild COVID-19 Symptoms

    We’re here for you during this challenging time of increased coronavirus cases. One of the best ways to protect yourself and your loved ones is to stay at home. To encourage this social distancing as well as continue to support your health and well-being, we’re offering free virtual care visits. If you or a family member have mild COVID-19 symptoms such as low-grade fever, cough, or difficulty breathing, you can speak with a healthcare provider on your phone or device for free. Here are your options for accessing a virtual visit:

    • If using your computer desktop, please go to Franciscanvirtualcare.org.
    • If you have an Android device, please download the app here.
    • If you have an Apple device, please download the app here.

    Once you register, enter the code COVID19 to waive the fees and proceed to your FREE visit.

    Please note, we have been receiving a high volume of requests at this time. We apologize for longer than usual wait times.

    Information about coronavirus

    Coronavirus Disease 2019 (abbreviated to COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 was first identified in Wuhan, China. COVID-19 has now spread to a number of countries including the United States, where several states have reported cases. The list of these confirmed cases can be found here. While most people are at low risk of contracting the virus, it can spread through close contact with someone who is already infected. Learn more about how coronavirus is spread on the CDC website.

    Help prevent the spread of the virus

    Certain behavior changes can help prevent the spread of coronavirus in our communities. Many states have implemented restrictions on large gatherings, and people are encouraged to practice “social distancing” by avoiding crowds and remaining 6 feet apart from each other while in public places.

    Here are a few additional actions you can take to help prevent the spread of COVID-19:

    • Avoid close contact with people who are sick.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Wash your hands often with soap and water, for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60 percent alcohol if soap and water are not available.

    Changes at our hospitals

    Some Dignity Health hospitals are changing their policies to help care for patients with coronavirus and prevent its spread. Changes may be made to visitation policies or pre-visit screenings. Some hospitals are also beginning to reschedule elective procedures and these decisions are being made on a hospital-by-hospital basis in coordination with local health departments.

    For more information, visit your hospital’s website or contact your healthcare provider.

    What are the symptoms of coronavirus?

    Patients with COVID-19 have mild to severe respiratory symptoms that can include fever, cough, and/or shortness of breath.

    What should I do if I am experiencing symptoms of coronavirus?

    If you believe you have symptoms of COVID-19, follow the steps below to help prevent the disease from spreading to people in your home or community:

    • Stay home, except to get medical care. Restrict activities outside your home, avoid visiting public places, and do not take public transportation, ride shares, or taxis.
    • Contact your healthcare provider if your illness is worsening. Reach out to your healthcare provider by calling ahead before visiting the office. Tell your provider that you have or may have coronavirus-like symptoms so they can take steps to keep other people from getting infected. If you have a medical emergency and need to call 911, notify the dispatch personnel that you have been, or are being, evaluated for COVID-19. If possible, put on a face mask before emergency medical services arrive.
    • Wear a face mask. Wearing a face mask when you are around other people can help prevent the spread of the virus in your community.

    Testing for coronavirus

    Our healthcare providers are working with local health officials on coronavirus testing. Right now, only people experiencing symptoms are recommended for testing. In most cases, testing can be done at no cost.

    Virtual health visits

    We encourage you to consider virtual visits (via phone or video chat) instead of in-person visits, whether you have COVID-19 symptoms or not. For anyone experiencing symptoms of COVID-19, please take advantage of our video visit offering before being seen in person. Some of our doctors at Dignity Health offer virtual visits as an alternative to in-person visits — please ask your doctor or medical group office when you call in.

    How are hospitals preparing to treat coronavirus patients?

    Our hospitals are following the latest guidance from the CDC and public health agencies. We are prepared with staff, supplies, and equipment to identify, isolate, and treat any patients who seek care at our facilities. Staff trainings and planning sessions are ongoing, in partnership with local health officials.

    Where can I get more information about coronavirus?

    We will continue to provide updates as more information becomes available. You can also find the latest on the CDC website as well as the website of your state health department.

    California State Health Department

    Arizona State Health Department

    Nevada State Health Department

    About Barrow Neurological Institute
    Since our doors opened as a regional specialty center in 1962, we have grown into one of the premier destinations in the world for neurology and neurosurgery. Our experienced, highly skilled, and comprehensive team of neurological specialists can provide you with a complete spectrum of care–from diagnosis through outpatient neurorehabilitation–under one roof. Barrow Neurological Institute: Discover. Educate. Heal.